At Kuyli, we believe jewellery is more than an accessory—it is an expression of elegance and individuality. Every piece we offer is thoughtfully curated, carefully inspected, and securely packaged to ensure it reaches you in flawless condition.

Your satisfaction is at the heart of everything we do. Please take a moment to review our policy below.

Returns & Replacements

We maintain the highest standards of quality. However, in the rare event of an issue, we offer returns or replacements under these conditions:

• You have received a damaged, defective, or incorrect item.
• The concern is reported within 24 hours of delivery.
• The product remains unused, in its original packaging, with all tags intact.

Kindly Note: A clear unboxing video is essential for us to validate and process any request.

Seamless Return Process

To ensure a smooth experience:

1. Reach out to us on WhatsApp at 8300898942 within 24 hours of delivery.
2. Share your order details and unboxing video for verification.
3. Upon approval, we will arrange a return pickup or assist you with the next steps.

Once the item is received and inspected, we will offer:

• A replacement piece (subject to availability), or
• Exclusive store credit for your next purchase with Kuyli.

Return shipping charges will be applicable unless the discrepancy is from our end.

Non-Returnable Items

To maintain hygiene and exclusivity, the following are not eligible for returns:

• Requests without a valid unboxing video.
• Items that show signs of use, damage, or alteration after delivery.
• Custom-designed bridal pieces or pre-booked collections.
• Minor variations in color or design due to lighting or display differences.
• Delays caused by third-party courier services once dispatched.

Refund Policy

In alignment with our premium service standards, we do not offer monetary refunds.
Approved cases will be resolved through:

• Store credit, or
• Product exchange, based on availability.

Order Cancellations

Orders are processed with care and efficiency; hence, cancellations are not permitted once processing begins.
For urgent changes, please contact us within 2 hours of placing your order.

Our Promise

At Kuyli, every order reflects our dedication to craftsmanship, quality, and trust. We are committed to delivering an experience that feels as refined as the jewellery you choose.

Should you need any assistance, our team is always here to help you.

Connect With Us

• WhatsApp: 8300898942
• Email: kuyli2026@gmail.com
• Website: www.kuyli.com